Returns and claims
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Made for you
Every book is made to order from your design, so we can't take returns for a change of mind.
Tell us within 14 days
Claims are open for 14 days after delivery. Reply to your order email with your order number and a picture of the problem.
If it's our fault
A print defect, damage in transit or a lost parcel: we'll reprint your book for free, or refund you if you prefer.
If there's a mistake in your design
We print exactly the design you approved. Mistakes in the design itself, such as a typo or a photo you didn't mean to include, aren't refunded, but we'll offer you a discounted reprint.
Refunds
Refunds go back to the card you paid with.